Product Tour

Service Management

Schedule Staff

Customize your service management dispatch grid on the Dispatch Board and configure different grids for assigned and unassigned calls. Simply move a call from the unassigned area to a technician's name in the assigned area, and the call is scheduled. Move work orders from one technician to another to create scheduling priorities for service contract management. The day's schedule, in graph mode, will help evaluate workload by hours scheduled instead of number of calls. This helps prevent over booked technicians or have anyone sitting idle.

Analyze Profit and Loss

Service managers can see where they are making money with profit reporting. Examine profitability by technician, job site, customer work order, and sales rep. When losing trends are discovered, corrective action can be taken.

Manage Service Contracts

As ComputerEase helps you streamline your service operations, you can sell more regular service contracts. This will create more income and provide work for employees on low call volume days. Less employee time wasted waiting for a service call increases your contract profitability.

FieldEase for Service

Using the FieldEase Service Module allows you to dispatch service calls right to your technicians carrying FieldEase-enabled tablet PCs. A map, directions to the work site and important job information/notes will automatically be sent. When technicians have finished their service call, they can open a receipt and have the customer sign directly on the tablet PC.

Notes about the work performed, any parts that were required for the work plus any special action taken relevant to the work ticket, is quickly and conveniently stored for future reference. The information handwritten on the tablet PC will be transferred to type. This reduces the amount of time other staff members spend deciphering handwriting.

Streamlining the service call process allows your technicians to spend more time on service work and less time receiving phone calls, searching for a particular location, and keeping track of bundles of paperwork. This efficient method of dispatching service calls and managing the required work ticket documentation also reduces costly trips back and forth between the field and the office.

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"Dispatch to the service tech in the field"

Steve McNutt
Service Manager
Feldkamp Enterprises

Well, with the remote capability, it will allow us to not only dispatch to the uh, service tech out in the field but it will dispatch it to him and it will tell him what the problem is that we have with the customer.

Jack Rahn
Director, Plumbing Operations
Feldkamp Enterprises

It lets us proceed with eh, especially uh, on the up front side of the job. When we, when we set up a budget for the project it helps us to establish our budget for our labor cost based on our cost of past projects. It helps us understand the manpower needs that we're going to have to have on the project based on the schedule. Uh, it lets us use a mix of our manpower, both the low dollar and the higher dollar uh, personnel, based on the schedule. Uhm, Sometimes you may need more people up front, less people on the back side. It helps us understand the way we need to manage our people to meet our budget cost.

Ryan Koby
Service Manager
TMI Electrical

There’s multiple ways you can check, you can check billings to date, you can check, you know, monthly billings to date, yearly billings to date, you can check profitability, there’s tools in there to use so you can, you can check profitability by service tech uhm, or type of calls. We’ve got profit centers that we can analyze as well, we really get down to the fine tuning, the nuts and bolts of whatever we’re looking to analyze, if, if, you know, management is coming to me and saying, you know, “We need to grow in this” you know, segment or whatever the market place. We can figure out where we’re, you know, weak or strong or whatever else and it, it definitely does and I check that, those reports almost daily.